Privacy Policy

Information We Collect

Personal Information You Provide

When you create an account or use our services, we collect information you voluntarily share with us. This includes your name, email address, phone number, and physical address. For our financial planning tools, you might also provide details about your financial goals, income ranges, or calendar preferences.

We only ask for what we genuinely need to provide you with helpful services. You're always in control of what you share.

Automatically Collected Information

Like most websites, we automatically gather certain technical information when you visit. This includes:

• Your IP address and general location (city or region, not your exact address)
• Browser type and device information
• Pages you visit and how long you spend on them
• Referring website addresses
• Date and time stamps of your visits

This technical data helps us understand how people use our platform so we can make it better. It's mostly anonymous and doesn't personally identify you unless combined with your account information.

Cookies and Tracking Technologies

We use cookies and similar tracking tools to remember your preferences and improve your experience. Some cookies are essential for the site to function properly. Others help us understand user behavior or remember your login status.

Most browsers let you control or block cookies through their settings. Just keep in mind that disabling certain cookies might affect how our platform works for you.

How We Use Your Information

We use the information we collect for specific, legitimate purposes that benefit both you and our business operations. Here's what we do with your data:

• Deliver our services: We need your information to create your account, process your requests, and provide personalized financial calendar planning tools
• Communicate with you: We'll send important updates about your account, respond to your questions, and occasionally share relevant educational content
• Improve our platform: Analyzing how people use our site helps us identify bugs, develop new features, and enhance the overall experience
• Protect against fraud: We monitor for suspicious activity to keep your account and our platform secure
• Comply with legal requirements: Sometimes Australian law requires us to collect or retain certain information

How We Share Your Information

We keep your information private and only share it in limited circumstances:

Service Providers

We work with trusted third-party companies that help us run our business. These might include cloud hosting providers, email service platforms, or payment processors. These partners only access the information they need to perform their specific functions and are contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government request. We'll also share information when necessary to protect our rights, prevent fraud, or ensure user safety.

Business Transfers

If faloriventa is acquired by or merges with another company, your information would likely be transferred as part of that transaction. We'd notify you before this happens and explain any changes to how your data is handled.

With Your Consent

We might share your information in other situations if you've given us explicit permission to do so.

Your Privacy Rights

Under Australian privacy law, particularly the Privacy Act 1988 and Australian Privacy Principles, you have several important rights regarding your personal information:

Your Right	What This Means
Access	You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correction	If information we have about you is inaccurate or outdated, you can ask us to correct it. We'll update our records promptly.
Deletion	You can request that we delete your personal information, subject to certain legal exceptions where we must retain data.
Objection	You can object to certain types of data processing, such as direct marketing communications.
Portability	You can request a copy of your data in a structured, commonly used format to transfer to another service.
Withdraw Consent	If we're processing your data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, send an email to help@faloriventa.com with "Privacy Request" in the subject line. We'll respond within a reasonable timeframe and verify your identity before processing your request.

Data Security and Protection

We take data security seriously and implement multiple layers of protection to safeguard your information:

• All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols
• We store your personal information on secure servers with restricted access
• Our staff receives regular training on data protection and privacy practices
• We conduct regular security audits and vulnerability assessments
• Access to personal information is limited to employees who need it to perform their job functions
• We use firewalls, intrusion detection systems, and other technical safeguards

While we implement strong security measures, no system is completely foolproof. We can't guarantee absolute security, but we continuously work to protect your information from unauthorized access, disclosure, or destruction.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Here's our general approach:

• Active accounts: We keep your account information as long as your account remains active
• Closed accounts: After you close your account, we typically delete your personal information within 90 days, except where we must retain records for legal or regulatory purposes
• Financial records: Australian tax law requires us to retain certain financial records for seven years
• Marketing data: If you've opted out of marketing communications, we keep your contact details on a suppression list to ensure we don't contact you again

When we no longer need your information, we securely delete or anonymize it so it can't be traced back to you.

International Data Transfers

faloriventa operates primarily in Australia, and we store most user data on Australian servers. However, some of our service providers operate internationally, which means your information might occasionally be transferred to or accessed from other countries.

When we transfer data internationally, we ensure appropriate safeguards are in place. This might include using service providers that comply with recognized data protection standards or implementing contractual protections that meet Australian privacy law requirements.

Countries outside Australia may have different privacy laws. We take steps to ensure your information receives adequate protection regardless of where it's processed.

Children's Privacy

Our services are designed for adults and are not intended for children under 18. We don't knowingly collect personal information from anyone under 18 years old.

If we discover that we've inadvertently collected information from someone under 18, we'll delete it promptly. If you believe we might have information about a child, please contact us immediately at help@faloriventa.com.

Changes to This Policy

We update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "Last Updated" date at the top of this policy shows when the most recent changes were made.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Complaints and Disputes

If you have concerns about how we've handled your personal information, we want to hear about it. Start by contacting our privacy team directly, and we'll work to resolve the issue.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can visit their website at oaic.gov.au or call their enquiries line at 1300 363 992.